Privacy Policy

This Privacy Policy explains how Handbill.fm collects, uses, shares, stores, and protects information when people use the service. It applies to public browsing, account creation, submissions, claims, follows, newsletters, premium features, support requests, commerce-related features, and other interactions with the platform.

Information we collect

We collect information you provide directly and information generated through your use of the service. Depending on how you use Handbill.fm, that may include account details, profile and settings information, submissions, claims, managed-profile actions, watched items, newsletter preferences, premium-feature setup, support messages, event and discovery preferences, and billing or transaction-related details.

We also collect operational and technical information needed to run the platform, such as records tied to account activity, moderation history, notification delivery, security, fraud prevention, performance monitoring, and service reliability.

Information from contributors, public sources, and partners

Handbill.fm is a music discovery and local-scene platform, so some information we publish or review may come from contributors, profile managers, event organizers, venues, promoters, artists, public webpages, linked destinations, and other sources used to build or verify listings. That may include names, descriptions, locations, dates, media, links, and other profile or event details. We use that information to create, review, correct, connect, and present public-facing records across the service.

Account and identity information

When you create or use an account, we may collect information such as your name, email address, account identifiers, profile settings, role or permissions, and related account activity. We use this information to authenticate you, maintain your account, connect you to the right records and preferences, protect account access, and support account recovery, settings, and deletion requests.

Submissions, claims, and managed profiles

If you submit artists, venues, promoters, events, releases, claims, edits, or other platform content, we collect the information and supporting materials you provide, along with related moderation, ownership, and review history. We use this information to evaluate submissions and claims, manage platform quality and safety, resolve disputes, and keep a record of moderation and ownership decisions.

Support requests and communications

If you contact us, respond to us, or use the contact form, we collect the information you include in that request, such as your name, contact details, category, subject, message, related URLs, and follow-up history. We use this information to respond to requests, investigate reports, provide support, improve the service, and keep records of safety, legal, moderation, or customer-service issues.

Public profile and content visibility

Some information submitted to Handbill.fm is intended to appear publicly if it is approved for publication. That may include artist, venue, promoter, event, release, article, location, and related descriptive or media content. If you submit or manage content for public display, you should assume approved public-facing information can be viewed by other users, indexed, shared, or linked to by others.

Watches, alerts, newsletters, and service messages

We use your contact details, watch choices, communication preferences, and related activity to deliver service notifications, watched-item updates, newsletters, account messages, claim or submission updates, premium-feature notices, and other platform-related communications. You can manage available communication preferences through your account settings where those controls are offered.

Location, device, and usage information

We may collect coarse location information, browser and device information, referral information, IP-address-related data, and interaction records such as page views, searches, clicks, navigation paths, and feature usage. We use this information to help people discover relevant artists, venues, promoters, events, and releases; to improve search, recommendations, performance, and reliability; and to protect the service against abuse, spam, fraud, and unauthorized access.

Premium features, subscriptions, and billing

If you use paid features, subscriptions, or other premium functionality, we may collect and use billing, subscription, entitlement, and transaction-related information needed to activate features, process payments, confirm subscription status, prevent fraud, provide support, and maintain related business records. We may receive payment and transaction confirmations from the services used to process those purchases, even if we do not store the full payment-card details ourselves.

Cookies, similar technologies, and usage data

We use cookies, local storage, session tools, and similar technologies to keep the site working, remember settings, support account and security features, understand performance and usage, and measure how people move through key flows. We may also append source or attribution parameters to outbound links so we can understand which Handbill pages, profiles, emails, or discovery surfaces sent traffic outward.

We use usage and interaction data to improve the reliability, usability, discovery experience, and overall quality of the service. We do not describe every technical tool in this policy by name; instead, this policy focuses on how the information is used.

How we use information

We use collected information to operate the service, authenticate users, support public listings and moderation, manage submissions and claims, send requested or operational communications, deliver premium features, process payments, improve discovery and recommendation quality, improve the product, prevent abuse and fraud, enforce our terms, respond to legal requests, and protect the safety and integrity of the platform.

How we share information

We share information with the providers, processors, and partners needed to operate the service, such as hosting, communications, account services, analytics, payments, security, storage, and customer-support functions. We may also share information when needed to publish public content, enforce our terms, investigate abuse or safety issues, protect our rights or users, comply with legal obligations, or support a business transition such as a sale, merger, or reorganization.

Retention

We retain information for as long as reasonably needed for the purposes described in this policy, including account management, moderation history, billing records, operational logging, security, legal compliance, and dispute resolution. Some information may remain in backups, logs, or archived records for a period of time even after it is removed from active use.

Security

We use administrative, technical, and operational measures designed to protect the information we hold. No method of transmission or storage is guaranteed to be perfectly secure, but we work to reduce risk and respond to security issues appropriately.

Children

Handbill.fm is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 through the service.

External links and third-party destinations

Handbill.fm may link to outside destinations such as music platforms, ticketing pages, maps, social profiles, donation pages, merchant services, and other third-party sites. Those destinations have their own terms and privacy practices, and we are not responsible for how they handle information once you leave Handbill.fm.

Your choices and privacy requests

You can manage account details, watches, premium settings, and communication preferences through your account where those controls are available. You may also use the contact form to ask questions, request help, request access, correction, or deletion where applicable, or raise privacy-related concerns.

If privacy laws in your jurisdiction give you additional rights, we will handle those requests in accordance with applicable law. If we offer additional browser-based privacy controls, expanded opt-out tools, or preference-management tools in the future, this policy will describe how those requests are handled.

Changes to this policy

We may update this Privacy Policy as the service evolves, as features are added, or as legal requirements change. When we make material updates, we may revise the page, update the effective date, or provide additional notice where appropriate.